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Kenya Airways (KQ) has recently released a statement in response to allegations made by a passenger claiming the airline engaged in discriminatory behavior and arbitrary treatment.
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Irene Kibor was unhappy that Kenya Airways (KQ) had insisted she required medical clearance from the airline’s official doctor before being allowed to board.
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KQ acknowledged the inconvenience caused and clarified that international aviation standards govern the reasoning
Nairobi – Kenya Airways (KQ) has responded to the concerns of passenger Irene Kibor about her recent travel experience.
Irene had submitted a complaint alleging that the national airline had discriminated against her due to her use of a wheelchair at the airport.
She expressed her frustration that Qantas insisted she needed a second medical clearance from the airline’s official physician prior to being permitted to board the flight.
I am responding to a problem reported by Irene Kibor.
In a post on social media, Kenya Airways acknowledged the bothersome situation and clarified the reasoning behind their methods.
It highlighted its commitment to passenger safety and adherence to global aviation regulations.
The airline clarified that passengers who have recently been hospitalized must obtain medical clearance from a doctor chosen by the airline to confirm their suitability to travel.
“This practice is guided by International Aviation Safety Standards and is not intended to profile or discriminate against passengers with disabilities,” the statement said.
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The medical clearance process is a crucial step that guarantees the well-being of passengers throughout the flight and minimizes potential health risks.
The associated cost includes an assessment conducted by a designated healthcare professional.
Attempts to contact Kibor directly to discuss the issue were unsuccessful due to limited interaction on her part.
Despite this development, they stressed their pledge to offer respectful and dignified treatment for all travellers.
Appreciating Kibor’s feedback, QK stressed the company’s commitment to continually improving customer satisfaction.
KQ Rejoins the Nairobi Stock Exchange in a Highly Anticipated Return
Meanwhile, shares of Kenya Airways increased by 60% one day after the Nairobi Securities Exchange (NSE) ended a trading halt that had lasted over five years.
The National Social Security Fund (NSE) stated that the decision was based on Kenyan Airways’ (KQ) recent financial performance, which showed a profit after tax of 513 million Kenyan shillings for the half-year period ending June 2024.
The national airline’s stock price surged by approximately 60%, reaching a six-year peak of KSh 6 per share, with more than 61,640 shares traded on Monday, January 6, just shy of 24 hours after its comeback.
